Refund & Return Policy

At Prime Pulse Shop, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 5 working days after receiving the product.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.

2. Damaged Items

We accept returns for damaged items only under the following conditions:

• Customers must report the issue within 24 hours of delivery.
• Clear proof is required, including:
• Photos of the damaged item
• Video evidence showing the product was damaged when opened from the package
• Order receipt

Please note:

• Claims made after 24 hours will not be accepted.
• Claims for lost or missing packages will not be accepted.

3. Refund Conditions

To request a refund, customers must provide:

• Photo and video proof of the damaged product
• Order receipt
• Proof submitted within 24 hours of delivery

Important:

• Only the product amount will be refunded.
• Shipping costs are non-refundable.
• In some rare cases, we may offer a replacement instead of a refund depending on the condition of the item.

Customers may be required to return the product before a refund or replacement is processed.

4. Refund Processing Time

Once the return is approved and the item is received, refunds will be processed within 5 working days to the original payment method.

5. Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

📧 support@primepulseshop.store